Privacy Policy

1. Introduction

Fireplace Digital (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or engage with our services.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of information:

• Contact information such as your name, email address, phone number, business name, and any details you provide through contact or enquiry forms.
• Usage data including IP address, browser type, device information, referring pages, pages visited, and time spent on our website.
• Communications including emails, form submissions, and other correspondence you send to us.
• Marketing preferences if you subscribe to updates, newsletters, or other communications.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide requested services.
• Communicate with you about projects, proposals, or support requests.
• Improve our website, services, and user experience.
• Monitor website performance, traffic, and usage patterns.
• Maintain website security and prevent misuse.
• Comply with legal obligations.

Analytics & Cookies

We may use analytics tools such as Google Analytics to better understand how visitors interact with our website and to improve site performance and content.

Our website may also use cookies or similar technologies to enhance functionality and analyse traffic. You can control or disable cookies through your browser settings, though some parts of the website may not function correctly as a result.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party providers who help us operate our website, communications, hosting infrastructure, analytics, or business systems. These providers are only given access to information necessary to perform their services and are expected to handle it securely.

We may also disclose information if required by law or where necessary to protect our rights, clients, or website security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Information that is no longer required is securely deleted or anonymised where appropriate.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at the details below.

8. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be published on this page with a revised “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Fireplace Digital
hello@fireplacedigital.com